Frequently Asked Questions

How do I make an order?
On the product pages, you can add products to your basket by selecting the size and colour required, completing the personalisation options (where applicable) and clicking the ‘add to basket’ button.
When you’re happy that you’ve chosen the right products for you, head to your basket to complete personalisation details and pay for your order.

Alternatively, you can download an order form here, or email us using the contact form, or at [email protected]

What type of products can I order?
You can view our products on our products page. If you are after a product style or colour that isn’t on our website, you can contact us and we’ll order it in. If you have an existing product to be embroidered you should contact us to discuss this further.

Do I want embroidery or printing?
You can read more about embroidery here, and printing here, if you need more information, contact us and we can help you decide. Certain products will only be suitable for one type of personalisation.

What’s the one-time digitizing fee?
All new designs are subject to a digitizing fee – this is the cost of converting your file into the required formats for embroidery or print. For text-only designs we charge a flat fee of £5. For logos we charge a flat fee of £15. Additional names are charged at £2 each.

What do I do if a product I want isn’t on the website?
Our website shows just a small range of the products we can personalise. To view the full range offered by our suppliers, visit . Alternatively send us an email and we can help you choose products that suit your requirements.

How do I make changes to my order?
You have 2 days from ordering to inform us of any changes you need to make to your order. After this time we cannot guarantee that changes will be possible, but will try our best.
We do not start any personalisation until you have approved a digital mock-up of your product which will be emailed to you.