How do I make an order?
On the product pages, you can add products to your basket by selecting the size and colour required, completing the personalisation options (where applicable) and clicking the ‘add to basket’ button.
When you’re happy that you’ve chosen the right products for you, head to your basket to check, complete, and pay for your order.
Any issues, email me at [email protected]
How do I get show swag for my production?
Drop me an email! I’ll send you across my info pack with everything you need to know.
What do I do if a product I want isn’t on the website?
If you have a favourite product and it’s not listed on the website, feel free to send me an email and if I can, I’ll add it to the range.
If you wish to request a specific clothing brand due to sensory, access, or personal requirements, feel free to let me know before ordering and I’ll accommodate where I can, subject to availability.
How do I make changes to my order?
You have 2 days from ordering to inform me of any changes you need to make to your order, or to request a cancellation. After this time I cannot guarantee that changes will be possible, as I will likely have already ordered stock or started production.
What’s my access code?
Your lead contact will be able to provide your show specific access code. If you are unsure, I can let you know who your lead contact is, but cannot provide your access code.
Can you personalise something I already have?
Sometimes! This will be dependent on the item and material and I’ll always make an informed decision on whether I can embroider or print something you’ve provided. Some products will not be appropriate for embroidery or print, or I will simply not be comfortable taking the risk. There’s not a lot of margin for error in this field and I’d rather send you away than risk ruining something expensive, sentimental or important.
Can you fix someone else’s work?
Probably not, unfortunately. Your best bet is to request a fix directly from them, very few items of embroidery can be unpicked, and will often still leave a mark, same with prints, they can sometimes be removed but you’ll still have a glue stain.
Can you replicate something I already have?
If it’s my work, there’s a good chance I still have the files hiding on my laptop somewhere, so yes. If it’s someone else’s work, no. I may be able to produce a very similar product if you have the original artwork and permission to use it, but due to variances in equipment capabilities, thread colours and product brands, it’ll never be exactly the same.
My order isn’t going through!
You’ll know for sure if your order has come through as you’ll receive an order confirmation email (check your spam if your can’t see it)
If the website is being temperamental, come back to it in a few hours, or try on a different device or network, we’re still ironing out the creases in this e-commerce stuff!
Can I order plain/blank items?
Absolutely! Send me an email detailing what you need and I’ll process the order manually via invoice.
How long will my order take?
Honestly, it totally depends on how large my order load and daily life gets! I’m a one woman band, so sometimes orders take a few days, sometimes a couple of weeks. It also depends on when you order and if I have items in stock or not. I place stock orders once a week, usually on a Monday. Please allow at least 10 working days before following up on your order.