Returns
If you need to return an order, or items from an order, you need to contact us at [email protected], or via our contact page, so that we can process your return and send you a postage label.
All non personalised items are returnable for a full refund of the sale price for 14 days after dispatch. Items must be unused and with all tags still attached, refunds may not be given outside this criteria.
Items knowingly bought at a reduced priced due to having faults are not eligible for refunds.
Personalised items are not eligible for refunds unless a mistake was made by us or the item was faulty/damaged upon delivery (proof will be required).
If an item is not as described, you are eligible for a refund or exchange.
Gift cards are non-returnable.
Any item returned over 14 days after dispatch, or with labels removed, may only be eligible for a partial refund.
Refunds
Once we’ve received and inspected your return, we will send you an email to let you know and notify you of the approval or rejection of your refund.
Upon approval, your refund will be processed to your original method of payment within 3 working days. (Please note this may not reflect the time to be processed by your bank)
Late or missing refunds
If you haven’t received your refund within a week of us processing it, please contact your bank, there may be a delay in their processing times.
If you require any evidence of refund from us, please contact us and we’ll be happy to help.
Exchanges
Personalised items can only be exchanged if they are defective or damaged and will be exchanged for the same item only.
Non-personalised items can be returned for an exchange of any item with the same sale price.
Shipping returns
When returning your items, we will send a shipping label, usually for Royal Mail, but for larger orders we may arrange a courier, you will be responsible for making sure the items are packaged safely for transit.
Need help?
Contact us at [email protected] if you need any more information.